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Support >> FAQs
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FAQs - About Technical Issues
Q1  What kind of wireless serial communication solutions do you have?
¡¡  We have Bluetooth, Zigbee and WiFi solution for industrial serial communication.
 Each wireless technology has its own merits to be applied depending on the requirements
 of the customers' applications.
 To find out application examples for better understanding.
 Please refer to application page.
Q2  How I may get more information on your wireless serial products?
¡¡  Please download the user manuals per each products to get to know better on our products at download page.
Q3  How I may get your technical support if I have a problem in using or applying your wireless
 products?
¡¡  You may ask your question at inquiry page, or just send an email to our technical support
at support@widecastint.com
Q4  Which wireless solution will be best for my application?
¡¡  Wireless technology like Zigbee or Bluetooth has its own standard protocol
 for more efficient communication. Please let us know on your application then we will be able to guide/advise to select most appropriate solution for you. Go to inquiry page.
Q5  What are the merits of each wireless? Any key different points to easily understand each?
¡¡  Please refer to application page.
Q6  How I may receive A/S on the products I purchased?
¡¡  After purchase of products, 1 year of A/S period at free of charge will be applied.
 You may send the A/S units back to our company for A/S or replacement.
Q7  Please let me know your direct technical support contact?
¡¡  Please use support@widecastint.com for asking any technical questions.
Q8  Will you be able to help my application to be wireless by recommending proper solution?
¡¡  Yes, we will. Any detailed information will be good to start discussion on your application
 and to recommend proper solution to meet your need.
 

FAQs- About Purchase & Partnership
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Q9  Please let me know price range of the products for wireless serial communication?
¡¡  Price will be different per model and per volume. 
 Please use purchase order page or use sales@widecastint.com to ask for prices.
Q10  How I may become the distributor or reseller of the Bluetooth & Zigbee products in my country?
¡¡  Your offer on the partnership will be always welcomed.
 We are sure we will be offering competitive products at competitive prices.
 Please send us your offer at info@widecastint.com for further process.
Q11  Please let me know the distributor's prices.
¡¡  Partners who offered interests on the distributorship will be provided on the detailed price list.
Q12  Do you sell to my country directly?
¡¡  Yes, we are exporting and supplying our products any of countries.
Q13  I am looking for a Korean partner to enlarge our market in wireless com industry, how I may start
 to talk about this?
¡¡  Your offer on the partnership will be always welcomed.
 We are sure we will be offering competitive products at competitive prices.
 Please send us your offer at info@widecastint.com for further process.
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